Returns and replacements
Our promise to you
Every piece we create is made with love — for your little buddie and for you. If something isn't right, we'll make it right.
Just send a photo
No return shipping required. A clear photo of the issue is all we need to get a replacement on the way.
Free replacement
We'll reprint and ship a brand-new piece at absolutely no cost to you. We stand behind every order.
14 days to reach us
Contact us within 14 days of receiving your order and we'll take it from there.
What we cover
We offer free replacements on any item that arrives:
- Damaged or defective — cracked, broken, or not up to our quality standards
- Not what you ordered — wrong product, wrong design, or wrong size sent in error
- Not as described — if the item doesn't match what was shown on the product page
How to request a replacement
- Email us within 14 days of receiving your order at customerservice@MyLittlebuddie.com with your order number.
- Send a clear photo of the item showing the issue — a few good photos help us resolve things fast and prevent it from happening again.
- We confirm and send a replacement — no return shipping on your end, ever.
Personalized & custom items
Because your personalized designs are created just for you — with your pet's name, breed, or custom details — personalized items are final sale once approved.
Before any personalized order goes into production, you'll receive a live preview of your design to review and approve. We won't print a single piece until you've given us the thumbs up — so please take a close look at spelling, names, colors, and layout before you confirm.
If there's an error on our end that wasn't reflected in your approved preview, we'll absolutely make it right with a free replacement.
Order cancellations
Cancellations must be submitted before end of day on the day your order is placed. All orders enter production the very next morning, so once that window has passed, we're unable to make changes.
If you need to cancel, reach out to us immediately at customerservice@MyLittlebuddie.com and we'll do everything we can to help.
💡 Tip: If you're unsure about anything — size, colors, design placement — send us a message before you order. We love helping you find exactly the right thing for your home.
A note on how we work
All of our products are made-to-order by our trusted print-on-demand partners — which means every piece is created fresh, just for you. This is why we're unable to accept returns for change of mind or general sizing preferences on standard items. We know that's different from some stores, and we appreciate your understanding. Our goal is always to create something you'll treasure.
Questions? We're here.
We're a small, passionate team and we personally read every message we receive. If something isn't right — or you just need help picking the perfect piece — don't hesitate to reach out.
Contact us— The MyLittleBuddie Team
